Privacy Policy
At Uva Cars Ltd (“Uva Cars”, “we”, “our”, or “us”), we are fully committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services through www.affordachauffeur.com, and outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Data Controller
Uva Cars Ltd is the data controller responsible for the processing of your personal data.
Company registered in England and Wales under Company Number: 11208622.
For any questions regarding this Privacy Policy, you can contact us at:
📧 info@uvacars.com
2. What Personal Data We Collect
When you make a reservation or contact us, we collect the following information:
- Full name
- Email address
- Phone number
- Pickup and drop-off addresses
- Flight details (for airport transfers)
- Number of passengers
- Special requests (if any)
- Payment information (processed securely via Stripe; we do not store full card details on our servers)
3. Purpose and Legal Basis for Processing Your Data
We process your personal data for the following purposes:
- To manage and fulfill your bookings and provide transportation services.
- To communicate with you regarding your booking (e.g., confirmations, updates, driver contact details).
- To comply with legal and regulatory obligations related to transportation services.
- For internal administrative and operational purposes, including accounting, record-keeping, and fraud prevention.
- To improve our services through statistical analysis (using aggregated, anonymized data where possible).
- For direct marketing of our own products and services that may be of legitimate interest to you as a customer (you can opt out at any time).
Legal basis: The lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and legitimate interest in managing and growing our business.
4. Data Sharing
- We do NOT share or sell your personal data to any external company, partner, or third party.
- Your data will only be shared with the assigned Private Hire Operator (PHO) and/or driver responsible for carrying out the transport service.
- All operators and drivers working with Uva Cars Ltd are contractually obliged to respect the confidentiality of your data and comply with data protection laws.
5. Marketing Communications
- We may use your contact information to send you updates, promotions, and offers related exclusively to Uva Cars Ltd services.
- We will not share your data with third parties for marketing purposes.
- You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at info@uvacars.com.
6. Data Storage and Security
- All personal data is stored on secure servers located within the United Kingdom.
- We use TLS 1.2+ encryption to protect data transmitted through our website.
- Payment information is processed securely through Stripe, which is PCI DSS Level 1 certified. We do not store card numbers, expiration dates, or CVV codes.
- Access to your data is strictly limited to authorized personnel under strict confidentiality obligations.
7. Data Retention
- We retain your data only as long as necessary to fulfill the purposes outlined above, including compliance with legal, accounting, or regulatory requirements.
- Normally, booking data is retained for up to 6 years for accounting and legal purposes, unless otherwise required by law.
- Marketing data will be retained until you withdraw your consent or opt out.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access – You can request a copy of your personal data.
- Right to rectification – You can request correction of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) – You can request the deletion of your data when it is no longer needed, except where we are legally required to retain it.
- Right to restrict processing – You can request that we limit the use of your data under certain circumstances.
- Right to data portability – You can request that your data be transferred to you or another service provider.
- Right to object – You can object to the use of your data for marketing or other legitimate interests.
To exercise any of these rights, contact us at info@uvacars.com.
9. Cookies Policy
- Our website only uses Google Analytics cookies for analytical purposes.
- No third-party tracking cookies or advertising cookies are used.
- Cookies are used to improve user experience and analyze website traffic.
- You can manage or disable cookies through your browser settings.
- Please read our Cookies Policy for detailed information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Any significant changes will be communicated on our website and, when appropriate, directly to you by email.
11. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England.